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                       Cancellation Policy &    Returns, Refunds and Exchange Policy                       

                              Cancellation Policy

The cancellation policy is the scheme provided on Point Bazaar’s website available at www.pointbazaar.com or the mobile application under the brand name “Point Bazaar” in relation to the products being s old on the Platform.

The customer can choose to cancel an order any time before it’s dispatched. The order cannot be canceled once it’s out for delivery. However, the customer may choose to reject it at the doorstep.

In case of any cancellation from the seller due to unforeseen circumstances, a full refund will be initiated for prepaid orders.

Cancellation by the User

When can the User cancel an order?

The User can cancel an order after the order has been placed through the Platform and before the order has been dispatched by the supplier.

How can the User cancel an order?                                                        In order to cancel, the User can go to ‘My Orders’ in your ‘Profile’. Once you are redirected to the My Orders page, click on the order of the product that you want to cancel. Click on cancel Order and provide the reason for the cancellation from the options provided.

What are the reasons due to which the User may cancel the order?

The User may cancel the order for the following reasons:

  1. If the order was placed for testing;
  2. If the User has placed multiple orders for the same Product;
  3. If the expected delivery date is not acceptable for the User;
  4. If the User wants to change the shipping or billing address;
  5. If the User changes their mind about placing the order;
  6. If the User wants to update or change the contract details or the payment mode;
  7. If the User wants to change the size or the colour of the Product; or
  8. For any other reason.

Cancellation by Point Bazaar

When can Point Bazaar cancel an order which has been placed?

Point Bazaar can cancel the order anytime from the date on which the order has been placed till delivery of the Product to the User.

What are the reasons due to which Point Bazaar may cancel the order?

Point Bazaar may cancel the order for the following reasons

  1. If the address to which the Product is to be delivered is not serviceable;
  2. If the delivery of the Product has been unsuccessful and the Product has been returned to the seller;
  3. If the Product has been lost during transit;
  4. If the payment has made through online methods by the User and Point Bazaar did not get payment confirmation;
  5. If the shipping address or billing address provided by the User is incomplete or incorrect;
  6. If the supplier is unable to dispatch the order because of regulatory lockdown or other restrictions;
  7. If the order has been auto canceled by the system due to high risk of product returning back to the supplier;
  8. If Point Bazaar does not get user confirmation during delivery;
  9. If the User chose cash on delivery and cash on delivery is not available for the Product ordered; or
  10. If Point Bazaar is unable to fulfill the order due to other reasons.

       Returns, Refunds and Exchange Policy

Returns, Refunds and Exchange is the scheme provided by ‘Point Bazaar’s’ website available at www.pointbazaar.com or the mobile application under the brand name “POINT BAZAAR” in relation to specific products.  Returns, refund and exchange policy gives you an option to return, or exchange items purchased on the Platform, for any reason within the specified return/exchange period, as detailed on the product details page. However, the return/exchange shall be eligible for products that are in good condition, as may be determined by Point Bazaar.

What can I return?

You may request returns for most items you buy from sellers and suppliers listed on the Platform that are within the return window. However, products that are explicitly identified as ‘not returnable’ on the product detail page cannot be returned. Products which are identified as ‘returnable’ are eligible for return with the conditions as specified in the product description page and this policy. At the discretion of the Platform, Products sold under any offer, promotion or discount may not be returned.   All returns are subject to the details provided in the product description page and other Sections of this policy. Products that are not eligible for return on the Platform, may be exchangeable for reasons mentioned on the product description page on the Platform.

However, if you receive a damaged/defective/wrong product from any seller listed on the Platform, you will still be allowed to exchange the product for reasons as provided in the product description page.

In case you have purchased a product with which a free product is delivered, and you raise a request for return the main product, you will have to return the free product as well. Further, a product which forms a part of a package of other products, you must return all products that form part of the package to process the refund.

In circumstances where you return an extra or a different product, Point Bazaar will not be accountable for misplacement or replacement of such product and will not be responsible for its delivery back to you.

Will my return be free of cost?

If you have opted for an all return option, you may return the product free of cost no matter what the reason.

The following are the faults which lies with the supplier:

 Return Reason Category          Actual Return Reason
    Wrong Product   Wrong Size Delivered
  Same product in different colour  
Completely different product from the product shown
     Defective Product  Product is dirty or with stains
 Product is broken
 Product is torn
Received incomplete productPart of the product is missing
Less quantity than ordered

The following faults will need to be verified before arranging return free of cost:

The quality is not merchantable;

product has low performance; and

Late Delivery

How to return items?

You can return the products purchased on the Platform within the specified return/exchange period provided on the product description page. To return a product, please follow the steps mentioned below:

  1. If a product is eligible for return, the user will be able to initiate the return request under the ‘My Orders’ section.
  2. Create a ‘return request’ under the ‘My Orders’ section on the Platform and follow the instructions provided on the Platform.
  3. After the ‘return request’ has been raised, Return ID will be generated by Point Bazaar.   
  4. In case you purchase multiple products in a single order, return requests for individual items can also be raised.
  5. Once a return request is raised, Point Bazaar shall anayse the request and accordingly process the request internally. All return / exchange claims shall be subject to Point Bazaar’s discretion.
  6. If you have scheduled a pick – up for returning the product, please keep the items ready to be picked up by the delivery partners.
  7. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
  8. At the time of pick up, our delivery partner may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such a quality check, the product shall not be returned, and no refund shall be made against such product.    
  9. Further, on receipt of returned product, the product shall undergo a quality check. If the product returned in an acceptable condition, as determined by Point Bazaar at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund/exchange shall be initiated.

Can my order be exchanged?

 All products which are returnable are eligible to be exchanged, subject to the return options mentioned hereinabove. However, there may be certain products which are not eligible for return but are eligible for exchange. Further, exchange is subject to stock availability and subject to your address being serviceable for exchange.

In case of exchange, if the cost of the new product is more than the original product delivered, you will have to pay the difference amount and if the cost of the new product is less than the original product delivered, the difference amount will be refunded.

          Further, once a product has been exchanged, there cannot be any                    more exchanges on the same order.

        How to exchange items?                                                                                 You can exchange the products purchased on the Platform within the specified exchange period, unless the product description page specifies that the product is not exchangeable. It is hereby clarified that exchange in this policy means exchange with the same product and not with a different product. To exchange a product, please follow the steps mentioned below:

  1. If a product is eligible for exchange, the option shall be available against the product under ‘My Orders’ section.
  2. Create a ‘exchange request’ under the ‘My Orders’ section on the Platform and follow the screens that are prompted.
  3. In case you purchase multiple products in a single order, exchange requests for individual item can also be raised.
  4. After a exchange request has been raised, Exchange Id will be generated.
  5. Keep the items ready for exchange pick up. Please keep the product in the original manufacturer’s packaging, all tags should be intact and warranty card, if any, should also be placed with the product.
  6. Once the original product is handed over to the delivery agent, the exchanged product will be delivered to you separately.
  7. At the time of pick up, the delivery agent may conduct a quality check on the product to ensure the product meets the criteria specified under return guidelines. If the product fails such quality check, the product shall not be exchanged, and no refund shall be made against such product.
  8. The product will be picked up from the same address where delivery was made.
  9. Further, on receipt of returned product, the product shall undergo a quality check. If the product is in an acceptable condition, as determined by Point Bazaar at its sole discretion, the refund shall be initiated, otherwise the product will be re-shipped to you, at your cost, and no refund shall be initiated.

What are the return and exchange guidelines?

Prior to creating a return or exchange request on the platform, you shall ensure that, the product which is being return either for returning the product or for exchanging the product:

  1.   must be in its original condition with all the packaging including          brand/manufacturer’s box/packaging, tags, warranty cards and other accessories intact;
  2. must not be damaged in your possession;
  3. must be unused, unwashed, unsoiled, without any stains and with non-tampered quality check seals/return tags/warranty seals (wherever applicable).
  4. must not be used or altered;
  5.  must be the same product that was delivered to you; and
  6. must be returned within the return window specified against a product on the product detail page.

Further, IMEI/ name/ image/ brand/ serial number/ article number/ bar code of the returned product should match the records of Point Bazaar. Any additional conditions provided in the product details against each product shall be applicable as well.

Further:

  1. Your address and the item that you wish to return must be eligible for return.
  2. If the return is not eligible for pickup, a return option will not be available
  3. Once the return is received, you will be provided with a refund or exchange, as requested.
  4. If you intend to return an electronic device that stores any personal information, you must remove/deleted all such personal information from the device prior to returning. Point Bazaar shall not be liable in any manner whatsoever for any use of such information. Such electronic device should be formatted, and screen lock should be disabled.
  5. No return, exchange shall be accepted if warranty card, if any, is missing while return, or exchange of product.
  6. The products available on the Platform are usually returnable within 7 days of delivery. However, specific details in relation to each product are mentioned in the product description. Further, a product which has been returned/exchanged cannot be returned/exchanged again.

How will I get my refund?

  1. Refund will be credited to the same source of payment from which payment was received, after deducting the cost of return (where applicable), once returned is received. 
  2. If you desire to return a product, then you shall be entitled to receive only the amount actually paid by you for the purchase of the product.     
  3. In the event any product is returned, then any offer, promotion, discount applied to such product shall be forfeited.
  4. If you have made the payment through your bank account, the refund will be credited to the same bank account from which payment was received after deducting the cost of return (where applicable), once the return is received.
  5. If you have made the payment as cash on delivery, you will be asked to provide us with your bank account details and the refund amount will be credited to the bank account details provided by you. Point Bazaar shall not be liable to you in case incorrect bank account details have been provided by you.
  6. In case of any discrepancies regarding receipt of refund amount, Point Bazaar may request for additional information such as bank statement or any other relevant document.

When will I get my refund?

Following are the processing timelines after the product is received by us or when the seller notifies us of the receipt of the products.

         Refund MethodRefund Time Frame
  Credit Card, Debit Card, Net Banking, UPI Linked Bank Account  3-7 Business Days
  Cash on Delivery (Refund to Bank Account )  3-7 Business Days after updating the bank account details

Please note that all the customer claims and requests for return/refund shall be subject to Point Bazaar’s satisfaction.

                        Point Bazaar reserves the right, at its sole discretion, to                                          amend, change, modify, add or remove any portion of this                   policy at any time without any prior written notice to you.                                          It is your responsibility to review this policy periodically                              for any updates/ changes.

                        For any further queries regarding return, exchange or                                 refund, please reach out to customer support at                                          bikram9614190655@gmail.com